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Services

 

STRATEGY AND PROCESS EXCELLENCE

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  • Define, design, and deliver the Transformation Strategy, Roadmap and Governance.
  • Conduct diagnostics, current state assessments, and provide future state recommendations.
  • Create and implement innovative solutions.
  • Leverage existing and exploit emerging technologies and digitalization as the strategic weapon to enable the business. 
  • Implement appropriate Centres of Excellence (CoE) and Community of Practices (CoP).
  • Drive process re-engineering and business excellence to gain operational efficiency.
  • Implement capability framework, omni-channel service delivery models, and globalize/localize process improvements.
  • Advocate for a continuous process improvement culture. 
 

PORTFOLIO, PRODUCT, PROGRAM, PROJECT MANAGEMENT AND EXECUTION

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  • Manage and deliver products and projects to satisfy cost, quality, speed/productivity, risk and compliance, process maturity, satisfaction, and objectives.
  • Source and manage the project resources, as well as engage the project teams, sponsors, steering committee, staff, stakeholders, vendors, and partners.
  • Coach and mentor leaders, stakeholders, and team members.
  • Appropriately challenge the status quo of processes, culture, and operational models for breakthrough improvements.
  • Manage conflicts, risks, and issues to minimize the impact to project success.
  • Prepare weekly and monthly status reports to leaders and stakeholders.
  • Design and maintain PPM tool (Planview, Clarity, MS Projects, Trello, Jira, Visual Studio), online project website source (SharePoint, Confluence).
  • Display project dashboards for collaboration, visibility, and transparency of project health, quality of deliverable, and performance metrics.
 

TECHNOLOGY ENABLEMENT AND IT SERVICE MANAGEMENT (IT SM)

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  • Optimization of Business Excellence; using IT as an innovative and strategic enabler. 
  • Design and deploy Digital Transformation and Social Media Strategy.
  • Abstract, create and implement IT Service Management strategy, ITIL process maturity assessments, plans, and innovative solutions.
  • Plan, manage and execute the IT SM program/projects and solutions.
  • Design and shape the IT Service Desk and the IT SM processes (Request Fulfillment, Change, Incident, Access, Problem, and Release).
  • Define and document the IT SM processes, workflows, reports, data and metrics: KPIs, SLAs, OLAs.
  • Design and deploy the IT SM tools (ServiceNow, Zendesk, and Remedy) to enable and automate IT SM processes. 
 

CHANGE MANAGEMENT - ENTERPRISE, ORGANIZATIONAL, INITIATIVE AND INDIVIDUAL

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  • Plan and lead qualitative research (interviews, focus group sessions), stakeholders’ engagement workshops, and quantitative research (surveys).
  • Conduct change diagnostics, gap analysis, and assessments: readiness, organizational culture, stakeholder analysis, risk, and change impacts.
  • Nurture critical relationships and build partnership and collaboration across non-traditional boundaries.
  • Enable the Change with the leaders, individuals, stakeholders, third-party providers, and supply chain partners.
  • Engage, encourage, equip, educate, empower, energize, and elevate individuals for the Change.
  • Develop and deliver the Change Management strategy and plans in alignment with Transformation Strategy and PMO:
    • Stakeholder Management
    • Communication
    • Training/Education/Learning
    • Leadership Development
    • Change Impact and Management
    • Culture and Behavior Change
    • Organization and Process Design
    • Release and Deployment
    • Transition/Operational Readiness
    • Organizational Alignment
    • Change Reinforcement and Sustainment
    • Continuous Improvement 
    • Benefits Realization