Business Transformation Services

STRATEGY AND PROCESS EXCELLENCE

• Define, design, and deliver the Transformation Strategy, Roadmap, and Governance.

• Conduct diagnostics, current state assessments, and provide future state recommendations.

• Create and implement innovative solutions.

• Leverage existing and exploit emerging technologies and digitalization as the strategic weapon to enable the business.

• Implement appropriate Centres of Excellence (CoE) and Community of Practices (CoP).

• Drive process re-engineering and business excellence to gain operational efficiency.

• Implement capability framework, omnichannel service delivery models, and globalize/localize process improvements.

• Advocate for a continuous process improvement culture.

PORTFOLIO, PRODUCT, PROGRAM, PROJECT MANAGEMENT AND EXECUTION

• Manage and deliver products and projects to satisfy cost, quality, speed/productivity, risk and compliance, process maturity, satisfaction, and objectives.

• Source and manage the project resources and engage the project teams, sponsors, steering committee, staff, stakeholders, vendors, and partners.

• Coach and mentor leaders, stakeholders, and team members.

• Appropriately challenge the status quo of processes, culture, and operational models for breakthrough improvements.

• Manage conflicts, risks, and issues to minimize the impact to project success.

• Prepare weekly, and monthly status reports to leaders and stakeholders.

• Design and maintain PPM tool (Planview, Clarity, MS Projects, Trello, Jira, Visual Studio), online project website source (SharePoint, Confluence).

• Display project dashboards for collaboration, visibility, and transparency of project health, quality of deliverable, and performance metrics.

DIGITIZATION, TECHNOLOGY ENABLEMENT AND IT SERVICE MANAGEMENT (IT SM)

• Optimization of Business Excellence; using IT as an innovative and strategic enabler.

• Design and deploy Digital Transformation and Social Media Strategy.

• Abstract, create and implement IT Service Management strategy, ITIL process maturity assessments, plans, and innovative solutions.

• Plan, manage and execute the IT SM program/projects and solutions.

• Design and shape the IT Service Desk and the IT SM processes (Request Fulfillment, Change, Incident, Access, Problem, and Release).

• Define and document the IT SM processes, workflows, reports, data, and metrics: KPIs, SLAs, OLAs.

• Design and deploy the IT SM tools (ServiceNow, Zendesk, and Remedy) to enable and automate IT SM processes.

CHANGE MANAGEMENT - ENTERPRISE, ORGANIZATIONAL, INITIATIVE AND INDIVIDUAL

• Plan and lead qualitative research (interviews, focus group sessions), stakeholders’ engagement workshops, and quantitative research (surveys).

• Conduct change diagnostics, gap analysis, and assessments: readiness, organizational culture, stakeholder analysis, risk, and change impacts.

• Nurture critical relationships and build partnership and collaboration across non-traditional boundaries.

• Enable the Change with the leaders, individuals, stakeholders, third-party providers, and supply chain partners.

• Engage, encourage, equip, educate, empower, energize, and elevate individuals for the Change.

• Develop and deliver the Change Management strategy and plans in alignment with Transformation Strategy and PMO:

  • Stakeholder Management

  • Communication

  • Training/Education/Learning

  • Leadership Development

  • Change Impact and Management

  • Culture and Behavior Change

  • Organization and Process Design

  • Release and Deployment

  • Transition/Operational Readiness

  • Organizational Alignment

  • Change Reinforcement and Sustainment

  • Continuous Improvement

  • Benefits Realization