STRATEGY AND PROCESS EXCELLENCE
Define, design, and deliver the Transformation Strategy, Roadmap and Governance.
Conduct diagnostics, current state assessments, and provide future state recommendations.
Create and implement innovative solutions.
Leverage existing and exploit emerging technologies and digitalization as the strategic weapon to enable the business.
Implement appropriate Centres of Excellence (CoE) and Community of Practices (CoP).
Drive process re-engineering and business excellence to gain operational efficiency.
Implement capability framework, omni-channel service delivery models, and globalize/localize process improvements.
Advocate for a continuous process improvement culture.
PORTFOLIO, PRODUCT, PROGRAM, PROJECT MANAGEMENT AND EXECUTION
Manage and deliver products and projects to satisfy cost, quality, speed/productivity, risk and compliance, process maturity, satisfaction, and objectives.
Source and manage the project resources, as well as engage the project teams, sponsors, steering committee, staff, stakeholders, vendors, and partners.
Coach and mentor leaders, stakeholders, and team members.
Appropriately challenge the status quo of processes, culture, and operational models for breakthrough improvements.
Manage conflicts, risks, and issues to minimize the impact to project success.
Prepare weekly and monthly status reports to leaders and stakeholders.
Design and maintain PPM tool (Planview, Clarity, MS Projects, Trello, Jira, Visual Studio), online project website source (SharePoint, Confluence).
Display project dashboards for collaboration, visibility, and transparency of project health, quality of deliverable, and performance metrics.
DIGITIZATION, TECHNOLOGY ENABLEMENT AND IT SERVICE MANAGEMENT (IT SM)
Optimization of Business Excellence; using IT as an innovative and strategic enabler.
Design and deploy Digital Transformation and Social Media Strategy.
Abstract, create and implement IT Service Management strategy, ITIL process maturity assessments, plans, and innovative solutions.
Plan, manage and execute the IT SM program/projects and solutions.
Design and shape the IT Service Desk and the IT SM processes (Request Fulfillment, Change, Incident, Access, Problem, and Release).
Define and document the IT SM processes, workflows, reports, data and metrics: KPIs, SLAs, OLAs.
Design and deploy the IT SM tools (ServiceNow, Zendesk, and Remedy) to enable and automate IT SM processes.
CHANGE MANAGEMENT - ENTERPRISE, ORGANIZATIONAL, INITIATIVE AND INDIVIDUAL
Plan and lead qualitative research (interviews, focus group sessions), stakeholders’ engagement workshops, and quantitative research (surveys).
Conduct change diagnostics, gap analysis, and assessments: readiness, organizational culture, stakeholder analysis, risk, and change impacts.
Nurture critical relationships and build partnership and collaboration across non-traditional boundaries.
Enable the Change with the leaders, individuals, stakeholders, third-party providers, and supply chain partners.
Engage, encourage, equip, educate, empower, energize, and elevate individuals for the Change.
Develop and deliver the Change Management strategy and plans in alignment with Transformation Strategy and PMO:
Change Impact and Management
Culture and Behavior Change
Organization and Process Design
Release and Deployment
Change Reinforcement and Sustainment